These Terms of Service ("Terms") are a binding agreement between you and TrueGuardian, LLC, doing business as Rein ("Rein," "we," "us," or "our"), governing your use of the Rein website and services at tryrein.com (the "Services"). By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
1. Who may use the Services
You must be at least 18 years old and able to form a binding contract to use the Services. A parent or guardian may use the Services to arrange instruction and manage records for a minor, and is responsible for that activity. By using the Services you represent that the information you provide is accurate and that you will keep it current.
2. What Rein is (and is not)
Rein is an online marketplace and business-management platform that helps horse owners and riders discover and book equestrian trainers and related professionals. Rein is a venue. Trainers and other providers are independent third parties, not employees or agents of Rein. We do not provide equestrian instruction, veterinary care, or training services, we are not a party to any agreement between a rider and a trainer, and we do not guarantee the quality, safety, legality, or outcome of any service booked through the Services.
3. Accounts
You are responsible for your account credentials and for activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms or that create risk for the platform or other users.
4. Trainers and providers
If you offer services through Rein, you are an independent business. You are responsible for the accuracy of your listings, for delivering the services you offer, for your own licensing, insurance, taxes, and compliance with law, and for your interactions with riders. You authorize Rein to display your profile and listings, including promoted or featured placement, and to facilitate bookings, messaging, and payments on your behalf. Payouts are processed through Stripe Connect (and, where offered, PayPal), and your use of those services is subject to their terms.
5. Riders and clients
If you book services through Rein, you agree to provide accurate information, to honor confirmed bookings and the applicable cancellation terms, and to deal honestly with trainers. You are responsible for evaluating whether a trainer and a service are appropriate for you, your horse, and your goals.
6. Payments, fees, refunds, and cancellations
Prices for services are set by trainers. Rein charges a platform fee, which is disclosed at the time of booking and may be deducted from trainer payouts. Payments are processed by Stripe and, where offered, PayPal. Cancellations and refunds follow the cancellation terms shown at booking and any additional terms set by the trainer. Except as required by law or expressly stated, fees are non-refundable. You are responsible for any taxes associated with your transactions.
7. AI matching disclaimer
The Services use artificial intelligence to recommend trainers and services and to explain those recommendations. These recommendations are informational only. They are not advice, an endorsement, or a guarantee of suitability, availability, quality, or results. You are solely responsible for your decisions about which trainer or service to use. Rein also offers AI-assisted tools that help you draft agreements and other documents. Your use of those tools is additionally governed by our Generative AI Terms.
8. Content and intellectual property
You retain ownership of the content you submit, including profile text, horse photos, records, and reviews ("Your Content"). You grant Rein a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and distribute Your Content as needed to operate and promote the Services. You represent that you have the rights to the content you submit and that it does not infringe others' rights. The Services themselves, including our software, design, and trademarks, are owned by Rein and its licensors and may not be copied or used except as permitted by these Terms.
9. Acceptable use
You agree not to misuse the Services. You will not: violate any law; infringe intellectual property or privacy rights; post false, misleading, or harmful content; harass or harm other users; circumvent fees or take transactions off-platform to avoid them; scrape or harvest data except as expressly permitted; interfere with the security or operation of the Services; or use the Services to send unlawful or unsolicited communications.
10. Text messaging
By providing your phone number and opting in, you consent to receive service-related text messages from Rein and trainers through Rein, such as booking confirmations and conversation messages. Message and data rates may apply. Reply STOP to opt out and HELP for help. We do not currently send marketing or promotional text messages.
11. Third-party services
The Services rely on third parties, including Stripe and PayPal (payments), Twilio (SMS), SendGrid (email), Google Maps Platform (maps and location), and others. By using the Services, you also agree to be bound by Google's Terms of Service to the extent your use includes Google Maps features. Your use of third-party services is subject to their terms, and we are not responsible for them.
12. Assumption of risk
Equestrian activities are inherently dangerous and can result in serious injury, death, or property damage. You understand and voluntarily accept these risks. Rein does not control, supervise, or take responsibility for any instruction, training, riding, or other activity arranged through the Services, and is not liable for any injury, loss, or damage arising from those activities.
13. Disclaimers
The Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any trainer or service will meet your expectations.
14. Limitation of liability
To the maximum extent permitted by law, Rein and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of the Services. To the maximum extent permitted by law, our total liability for any claim relating to the Services will not exceed the greater of the amount of platform fees you paid to Rein in the six months before the claim or US $100.
15. Indemnification
You agree to indemnify and hold harmless Rein and its officers, employees, and agents from any claims, losses, and expenses (including reasonable legal fees) arising out of your use of the Services, Your Content, your interactions or transactions with other users, or your violation of these Terms or of any law or third-party right.
16. Termination
You may stop using the Services and close your account at any time. We may suspend or terminate your access if you violate these Terms, create risk, or as otherwise permitted by law. Provisions that by their nature should survive termination will survive, including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution.
17. Dispute resolution; governing law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Before filing a claim, you agree to first contact us at legal@tryrein.com so we can try to resolve it informally. Any dispute that cannot be resolved informally will be resolved by binding arbitration on an individual basis, and you and Rein waive the right to a jury trial and to participate in a class action, except where prohibited by law. You may opt out of arbitration within 30 days of first accepting these Terms by emailing us. Either party may bring a qualifying claim in small-claims court.
18. Changes to these Terms
We may update these Terms from time to time. The "effective date" shown at the top reflects the latest version, and prior versions are available on this page. If we make material changes, we will notify account holders by email and with an in-app notice before the changes take effect. Your continued use of the Services after changes take effect means you accept the updated Terms.
19. Contact us
Questions about these Terms can be sent to legal@tryrein.com or by mail to: TrueGuardian, LLC, 101 E. Park Blvd, Ste 600, Plano, TX 75074, United States.